Individuals using the internet for interacting with public authorities

Individuals using the internet for interacting with public authorities

  • Data
    
    INDIVIDUALS USING THE INTERNET FOR INTERACTING WITH PUBLIC AUTHORITIES OR PUBLIC SERVICES
    (Per cent)
      2024
    Total 31.8
    By sex  
    Male 30.6
    Female 32.9
    By education  
    Basic education and lower 6.1
    Secondary 22.7
    Tertiary 64.4
    By purpose  
    Accessing personal information stored by public authorities or public services 19.4
    Accessing information from public databases or registers 6.8
    Obtaining information (e.g. about services, benefits, entitlements, laws, opening hours) 12.1
    Downloading/printing any official forms from a website or app of public authorities or public services 14.1
    Making any appointment or reservation via a website or app with public authorities or public services 8.2
    Receiving any official communication/document by public authorities 11.0
    Submitting tax declaration via the NRA website 13.0
    Requesting official documents or certificates 6.2
    Requesting benefits or entitlements 2.5
    Making other requests, claims or complaints (e.g. report theft to the police, launch a legal complaint, request legal aid, initiate a civil claim procedure in front of a court) 1.5
    06.12.2024
  • Time series
  • Metadata
  • Quality reports
  • Press releases
  • Upcoming press releases and data (2)
    Date Name
    5.12.2025 ICT usage in households and by individuals - 2025
    5.12.2025 ICT usage and e-commerce in enterprises - 2025
  • Publications