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Reasons for not buying over the internet

Time series : ICT_HH_1.2.5_en.xls

REASONS FOR NOT BUYING OVER THE INTERNET
(Per cent)
Reasons 2019
Prefer to shop in person, like to see product, loyalty to shops, force of habit 31.4
Lack of skills or knowledge (e.g. did no know how to use website or use was too complicated) 5.4
Delivery of goods over the internet is a problem (e.g. takes too long or is logistically difficult) 1.6
Payment security or privacy concerns (e.g. giving credit card details or personal details over the internet) 3.4
Concerns about receiving or returning goods, complaint / redress concerns 4.3
Don't have a payment card allowing to pay over the Internet 2.6
Others 8.8
11.12.2020