The ‘User Relations, Statistical Culture and Digitalization’ Department (URSCD) shall perform the following activities:

1. provide statistical information products and services to users from Bulgaria and abroad;

2. prepare new and update existing agreements for information exchange with ministries, state agencies, academic institutions and other departments;

3. provide statistical data on questionnaires to international organizations;

4. carry out the activity of assisting users of statistical information as part of the activities of the network of centers in the EU Member States (ESDS Network);

5. maintain and service the reception for users in the NSI Central Office;

6. study the public needs for statistical information;

7. provide methodological assistance and cooperation to the information dissemination units in the NSI;

8. maintain all Internet and intranet sites and pages of the NSI related to the activities of the institute;

9. be responsible for the maintenance and management of the Infostat system;

10. support the integration of NSI's information systems with the state administration information systems in relation to the development of the information society and the ‘electronic government’;

11. develop and maintain online services for users and respondents.

12. be responsible for the compilation and editing of general statistical publications;

13. be responsible for the editing and layout of specialized statistical publications;

14. develop information materials, brochures, leaflets, etc. for the products and services provided by the NSI;

15. Prepare the content and be responsible for the organization of exhibitions, round tables and other communication events related to the improvement of the statistical culture of stakeholders.

16. coordinate and control the pre-press and printing preparation of the NSI's printed and electronic publications and the statistical toolkit;

17. be responsible for the editing of press releases presenting results of statistical surveys in Bulgarian and English and coordinate the activity of their publication on the NSI website;

18. develop the annual Publishing Plan;

19. administer the Internet portal of the Digital Library and carry out activities related to the development of the integrated information-searching library system;

20. keep Bulgarian and international statistical publications.