Business survey in service sector (NACE Rev. 2)

Time series: Uslugi_KID_en.xls

Name of indicators    
Present business situation balance 1.5
Expected business situation over the next 6 months balance 21.1
Present demand for services balance 13.7
Expectations about the demand for services over the next 3 months balance 19.8
Employment assessment over the last 3 months balance 10.8
Employment expectations over the next 3 months balance 7.4
Selling prices expectations over the next 3 months balance 6.0
Business climate in service sector % 10.9
Confidence indicator in service sector % 11.7
Factors limiting the activity of service sector enterprises:
Insufficient demand % 20.0
Competition in the branch % 34.0
Financial problems % 6.8
Uncertain economic environment % 56.2
Weakness in economic legislation % 10.4
Shortage of labour % 17.4
Shortage of space and/or equipment % 2.2
Others % 22.6
No difficulties % 12.8
Business survey in industry, construction, trade and service sector
Contact organisation

National Statistical Institute

Contact organisation unit

Statistics on Tourism and Business surveys Department

Contact name

Mariya Gergova

Hristina Terziyska

Contact person function

Head of department

State expert

Contact mail address

2, P. Volov Str.; 1038 Sofia, Bulgaria

Contact email address

[email protected];

[email protected]

Contact phone number

+359 2 9857 529;

+359 2 9857 628

Contact fax number
Metadata update
Metadata last certified13 July 2020
Metadata last posted13 July 2020
Metadata last update13 July 2020
Statistical presentation
Data description

The business surveys in industry, construction, retail trade and service sector gather information about the entrepreneurs' opinions about the situation and development of their business. The replies to the questions included in the questionnaires are presented in a three-option ordinal scale. The results are in the form of balances which are the difference between the positive and negative answering options.

Classification system

Classification of Economic Activities (CEA-2008)

Sector coverage

The business inquiries cover the enterprises from the sectors: industry, construction, retail trade and service sector.

Statistical concepts and definitions

The total business climate indicator is a weighted average of four branch business climate indicators in: industry, construction, retail trade and service sector. As the last indicator of the business climate in service sector has been included in the total time series since May 2002.

The business climate indicator in the observed branches is a geometric mean of balances of assessments about the present and the expected business situation in the enterprises.

The replies to the questions from the inquiries are presented in a three-option ordinal scale of the following type: "Increase", "No change", "Decrease" or "More than sufficient", "Sufficient", "Not sufficient". The balances of opinions are calculated as a difference of the relative shares of the extreme variants of answers.

Some of the indicators represent numerical assessment, e.g. production assurance with orders (number of months), capacity utilisation (%), etc.

Statistical unit

The observed unit is enterprise.

Statistical population

Every month about 4900 enterprises are surveyed.

Reference area

At national level: total for the territory of Republic of Bulgaria.

At European level: General for Economic and Financial affairs Directorate publishes for the EU member states, Euro area and EU candidate countries.

Time coverage

The time series with monthly data is published in the Information System INFOSTAT of the NSI:

  • industry, construction and retail trade - from January 1997;
  • service sector - from 2002.

The time series with quarterly data about industry is published on the Information System INFOSTAT of the NSI from 1999, and for construction from 1997.

Base period

Not applicable.

Unit of measure

Balance, percentage, number of months and etc.

Reference period

Month, quarter.

Institutional mandate
Legal acts and other agreements
  • Joint harmonised EU programme of business and consumer surveys;
  • Manual to the Joint harmonised EU programme of business and consumer surveys;
  • Law on statistics;
  • National Statistical Program;
Data sharing

The indicators are provided to EC, DG "Economic and Financial affairs" and Government institutions, according to concluded agreement.

Confidentiality - policy

The confidentiality of the individual data of the respondents is guaranteed according to:

  • Law on Statistics:;
  • Regulation (EC) No 223/2009 on European statistics (recital 24 and Article 20(4)) of 11 March 2009 (OJ L 87, p. 164). The regulation stipulates the need to establish common principles and guidelines ensuring the confidentiality of data used for the production of European statistics and the access to those confidential data with due *account for technical developments and the requirements of users in a democratic society.



Confidentiality - data treatment

Individual data from the survey are not published in accordance with article 25 of the Law on Statistics. The publishing of individual data can be performed only in accordance with article 26 of the Law on Statistics and Rules for provision of anonymized individual data for scientific and research purposes  (

Release policy
Release calendar

The date of publication of statistical information is indicated in the Release Calendar presenting the results of the statistical surveys carried out by the National Statistical Institute. The data are announced in the last week of the month - around the 28th.

Release calendar access

The calendar is available on the NSI website:

User access

Data for the survey "Business survey in industry, construction, retail trade and service sector" are published on the NSI website, according to the Chapter 5 of the Law on Statistics and European Statistics Code of Practice, considering professional independence and with aim of impartiality and transparency, where all users are treated equal.

The access to the results of the statistical surveys of all users and equality of their rights are regulated in the Rules for dissemination of statistical products and services of the National Statistical Institute.

Frequency of dissemination

Monthly, quarterly.

Accessibility and clarity
News release

NSI publishes regular monthly press release "Business conjuncture" in the last week of the reference month.


Analytical publication "Bulgaria 2011 - statistical panorama".

On-line database

The results from the survey are available in the information system for online requests for statistical information - INFOSTAT.: Topic "Business Statistics", Subtopic "Business Surveys":

Micro-data access

Not applicable.


Information services on request, according to the Rules for dissemination of statistical products and services by the NSI

Documentation on methodology

Manual to the Joint harmonised EU programme of business and consumer surveys; 

Quality documentation

Not applicable.

Quality management
Quality assurance

The applied statistical practice of providing data is according to the harmonized European Union programme for business surveys.

Quality assessment

Is performed according to the standard criteria for quality assessment - applicability, accuracy and reliability, timeliness, comparability and coherence. 

User needs

Main users of the data are Government institutions, research institutions and other users from the country, the European Commission, the European Central Bank and other international organizations.

User satisfaction

The users' satisfaction survey is not carried out.


Business surveys in industry, construction, retail trade and service sector covers all required variables, according to the Joint harmonised EU programme.

Accuracy and reliability
Overall accuracy

In sample surveys may be mistakes in the registration of answers, processing, and others.

Sampling error
Non-sampling error
Timeliness and punctuality

The NSI presents information about business surveys in the last week of the reference month.


The data are disseminated according to the planned schedule.

Coherence and comparability
Comparability - geographical

The data received at national level are comparable between different countries carrying out business surveys according to Joint harmonised EU programme.

Comparability - over time

The time series data are comparable.

Coherence - cross domain

Not applicable.

Coherence - internal

Not applicable.

Cost and burden

In order alleviate the business in submitting statistical data, reducing the respondents' burden and improve the quality of data in statistical surveys since January 2012 "Business surveys in industry, construction, retail trade and service sector" are conducted through web-based questionnaires.

Data revision
Data revision - policy

Not applicable.

Data revision - practice

Not applicable.

Statistical processing
Source data

Main data sources are:

  • questionnaires of business surveys in industry, construction, retail trade and service sector.
Frequency of data collection

Monthly, quarterly.

Data collection

Methods of data collection:

  • Through the web application and in order to reduce the degree of non-response is provided sending informational and reminder letters;
  • Printed form is sent to the respondents by email or postal mail, and then they collect from RSOs that shall introduce the information in the application.
Data validation

Data validation is done on two levels:

  • Stage one: validation of the data in the process of entering data from the questionnaires. The information is entered through a specially developed software products, in which logical and arithmetic controls are set, which show possible discrepancies and incorrect values of the variables.
  • Stage two: Once the data are entered, in HO of the NSI they are subjected to additional validation procedures.
Data compilation

The data processing is performed by developed application software.


Not applicable.

Metadata Structure Definition in SDMX 2.1: ESMS_MSD+BNSI+2.0+SDMX.2.1.xml
Metadata Structure Definition in SDMX 2.0: ESMS_MSD+BNSI+2.0+SDMX.2.0.xml