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Problems encountered by individuals when buying goods or services over the internet

Time series : ICT_HH_1.2.4_en.xls

PROBLEMS ENCOUNTERED BY INDIVIDUALS WHEN BUYING GOODS OR SERVICES OVER THE INTERNET
(Per cent)
Type of problems 2019
Technical malfunctioning of website during ordering or payment 3.8
Difficulties in finding information concerning guarantees and other legal rights 5.0
Speed of delivery longer than indicated 8.7
Final costs higer than indicated (e.g. higher delivery costs, credit card transaction fee) 3.0
Wrong or damaged goods/services delivered 4.6
Problems with fraud encountered (e.g. no goods/services received at all, misuse of credit card details, etc.) 0.5
Complaints and redress were difficult or no satisfactory response received after complaint 1.8
Foreign retailer did not sell to my country 1.5
Others 3.4

Note: The relative share is calculated on the basis of individuals who bought goods or services over the internet in the last 12 months.
11.12.2020